FAQs
What is your shipping policy?
Please allow up to 48 business hours for your order to be processed. We ask that you allow 5-7 business days to receive your order. Multiple items may ship separately. Delivery schedule may vary during holiday seasons.
Where is my confirmation email?
If you have recently placed an order, please check your spam/junk folder. Confirmation emails are automatically sent as soon as your order has been placed. However, if you do not receive your email within 24 hours, please contact us.
Where's my package? I received a "DELIVERED" notification
We are not liable if any packages are lost or stolen. Please check your property or with your neighbors to help locate your package. If your tracking number shows your package was delivered but you did not receive it, please contact your carrier to file a claim. Please contact us with your claim number and we can work together on a resolution. We ask that you wait 48 hours after your tracking shows as delivered to file any claim as usually the packages do deliver during that time.
How can I be notified when product is launching or restocking?
You can stay updated with new product launches and product restocks by subscribing to our email newsletter with your email address at the bottom of the home page. You can also follow us on TikTok, Instagram and Facebook for live updates.
Can I change my order?
Orders cannot be changed or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, please place a new order for the item.
If there is a shipping issue or a problem with your order, please email us at help.thezodiaccrew@gmail.com for the quickest response. Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours and holidays will be handled the next business day.